This three-day workshop is designed for Owners, Service Coordinators and Service Managers to learn how to set-up and use the Service and Parts Module.

We will learn how to:

• Organize your parts department in the system
• Do point-of-sale parts invoicing
• Create and print Workorders
• Purchase order parts
• Convert Workorders in A/R invoices automatically
• Set-up billing masks
• Audit the cash drawer daily
• Maintain credit card file for all credit cards
• Update parts pricing and other information
• Search for parts by description or part number
• Maintain complete Workorder files for each customer
• Track outstanding Workorder items
• Schedule Workorder items daily
• Assign required parts to service Workorders
• Print labels for parts customers, bins & parts
• Setup Warranty Service File
• Maintain flat rate and repair codes
• Much, much more!!

Learn how to use the Service and Parts reports on a daily basis for ease in scheduling and managing the Service and Parts Department.

Service reports include:

• Delivery status report
• Outstanding GetReady purchase orders
• Outstanding parts purchase orders
• Inventory-on-hand analysis
• Backorders
• Work Order Analysis
• Parts sales summary report
• Customer service history report
• GetReady analysis
• Package detail report
• Negative On-Hand quantities report

This workshop is led by a senior Rainmaker Software staff member with the assistance of the Rainmaker Software technical staff. Appropriate training manuals will be provided.